Complaints Policy

Please contact our distribution partner, Pinnacle Investment Management Limited. Pinnacle’s complaints handling process is designed to ensure that any concerns or feedback you may have are dealt with appropriately, promptly and fairly. Your concerns may be provided either verbally or in writing in strict confidence to:

Complaints Resolution Officer
Pinnacle Investment Management Limited
PO Box R1313
Royal Exchange NSW 1225
Email: complaints@pinnacleinvestment.com
Phone: 1300 010 311

All complaints received will be acknowledged in writing within 1 Business Day, where possible. Pinnacle will act in good faith to ensure your complaint is investigated and resolved.

If your issue has not been satisfactorily resolved within 30 days, you may be entitled to refer your complaint to the Australian Financial Complaints Authority Limited.

Australian Financial Complaints Authority (AFCA)
GPO Box 3 Melbourne VIC 3001
Tel: 1800 931 678
Email: info@afca.org.au
www.afca.org.au